Fulfillment Policy

Thank you for choosing Leap Labs, Inc. We are committed to providing exceptional AI services, including workflow orchestration, image generation, and model inference. This policy outlines our practices regarding service delivery, subscriptions, refunds, and related matters.

Services Offered

We offer digital software subscriptions related to AI, including:

• Workflow orchestration: Streamline and automate your AI processes
• Image generation: Create unique, AI-generated images
• Inference on various AI models: Leverage pre-trained models for your specific needs

Our services are designed for businesses and individuals looking to harness the power of AI in their projects and workflows.

Service Delivery

Our AI services are delivered digitally and are typically available immediately upon successful payment processing. Here's what you can expect:

• Instant access: Upon successful payment, you'll receive immediate access to your subscribed services
• Account activation: An account will be created or updated with your subscription details
• Welcome email: You'll receive a welcome email with important information about your subscription
• 24/7 availability: Our services are available 24/7, barring any scheduled maintenance

If you experience any issues accessing our services after payment, please contact our customer support immediately.

Subscription Management

You can manage your subscription at any time through our billing portal:

1. Log in to your account at https://www.tryleap.ai
2. Navigate to the Billing Portal
3. Click on Manage Subscription to view options

In the billing portal, you can:

• View your current subscription details
• Upgrade or downgrade your subscription
• Update your payment method
• View billing history and download invoices
• Cancel your subscription

Refund Policy

All sales are final. We do not offer refunds or credits for any products or services once a transaction is completed. This policy ensures that we can continue to provide high-quality AI services and invest in ongoing improvements.

In exceptional circumstances, such as extended service outages or errors on our part, we may consider providing account credits at our discretion. These will be evaluated on a case-by-case basis.

Cancellation Policy

You can cancel your subscription at any time. Upon cancellation:

• Your subscription will remain active until the end of the current billing cycle
• No partial refunds are provided for unused time in the billing cycle
• You will continue to have access to the service until the end of the paid period
• Cancellation will take effect at the end of the current billing cycle
• You will not be charged for subsequent billing cycles

To cancel, simply use the cancellation option in the billing portal or contact our customer support team.

Pricing and Currency

All prices on our website are listed in USD. We accept major credit cards for payment, including Visa, MasterCard, American Express, and Discover. The logos of accepted credit cards are displayed during the checkout process.

Prices are subject to change, but any price changes will be communicated in advance and will only affect future billing cycles.

Free Trials

We may offer free trials for our services from time to time. If you sign up for a free trial:

• The trial period will be clearly communicated
• You will not be charged during the trial period
• You may be asked to provide payment information to start the trial
• If you do not cancel before the trial ends, you will be automatically enrolled in the paid subscription
• Our standard cancellation policy applies to subscriptions converted from trials

Customer Support

If you have any questions or need assistance, please contact us:

Email: [email protected]

Address: 2 Marina Blvd, B200N, San Francisco, CA 94123

Our support team is available Monday through Friday, 9 AM to 5 PM Pacific Time.

Privacy and Security

We prioritize the security of your information. All transactions are processed through secure, PCI-compliant channels. We use industry-standard encryption to protect your personal and payment information.

For more details on how we handle your data, please refer to our Privacy Policy.

Legal and Export Restrictions

Access to our services may be subject to legal and export restrictions. By using our products, you agree to comply with all applicable laws and regulations, including:

• U.S. export control laws and regulations
• Economic sanctions maintained by the U.S. Treasury Department
• Applicable data protection and privacy laws in your jurisdiction

We reserve the right to restrict or terminate access to our services if we have reason to believe that you are using them in violation of any applicable laws or regulations.

Intellectual Property

All content and services provided by Leap Labs, Inc. are protected by copyright, trademark, and other intellectual property laws. Users may not reproduce, distribute, or create derivative works without our express permission.

Disclaimer of Warranties

Our services are provided "as is" without any warranty of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, timely, secure, or error-free.

Limitation of Liability

Leap Labs, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of or inability to access or use the services.

Policy Updates

We may update this fulfillment policy from time to time. Changes will become effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

Last updated: 12/21/2024